0800 233 5845
MON - FRI 8AM - 7PM | SAT 10AM - 4PM

Frequently asked Questions

How Can I Pay?

We accept payment by any of the following methods:

Online: We are able to send you a payment link where you can pay either the full cost or a deposit by debit or credit card.
By Phone: Please call our Customer Services team on 0800 233 5845 to pay by debit or credit card.
Bank Transfer: If you would like arrange your payment by bank transfer please contact our Customer Services team on 0800 233 5845 for details.

Spreading The Cost Of Your Holiday

We are pleased to offer the option for you to spread the cost of your holiday with our low deposit payment scheme. Simply pay a deposit of £50 per person and choose to pay the remainder in one further payment 8 weeks before departure, or in multiple smaller payments of your choosing. Please check with our Travel Experts as to which holidays are eligible for payment by deposit.

When Is My Balance Payment Due?

Your balance payment is due 8 weeks before you travel. Your booking invoice will show exactly what date your balance payment is due and can be found on the bottom line of the Price Breakdown section under ‘Balance Due By’

When Will I Receive My Invoice?

You will receive your invoice within 2 days of making your booking.

Will I Receive A Reminder When my Balance Payment Is Due?

Yes. We will send you an email to remind you that your balance is due 6 weeks before the actual payment due date.

When Will I Receive My Holiday Tickets And Itinerary?

Your holiday documentation will be sent to you around 14 days before your departure date. Do I Need Vouchers For My Transfers Or Hotels?

Yes. We will issue you with vouchers for all the services that you book with us. You will be required to redeem these vouchers in return for the services booked. We will also send you your flight e-tickets.

How Can I Book A Room For An Early Arrival Or Late Departure?

Generally hotel rooms will be available for check in between noon and 3 pm, and are to be vacated between 10 am and noon, irrespective of your arrival or departure times, unless we have stated otherwise. Should you wish your room to be ready prior to noon on your day of arrival or available after 10 am for an afternoon or evening departure, it is possible to reserve the room at the time booking at an additional night’s cost.

Can I Request A Particular Room Number Or Location Of Room At My Hotel?

We are more than happy to pass a request to your hotel for a particular room number or location at the property if this room number or location is within the category of room that you have booked with Golf Travel Lux.

If we are informed that your requested room location or number does not fall into the room category you have booked we will contact you to make you aware and offer you the option, subject to availability and relevant costs, of changing the category of room that you have booked.

What Meal Plan Is My Hotel Booked On?

The meal plan that your hotel is booked on will be shown on your invoice. Please see below for details of the meal plan codes and what meals are included in your holiday cost.

RO – No meals will be included
BB – Breakfast
HB – Breakfast and Dinner
FB – Breakfast, Lunch and Dinner
AI – All Inclusive